Refund Policy

1. 7-Day Cooling-Off Period

We offer a full refund if requested within 7 days of your initial subscription purchase, provided that your business has received fewer than 5 bookings through our platform during this time.

2. Beyond 7 Days

After the initial 7-day period, subscription fees are non-refundable. This includes partial months or unused time on an annual plan.

3. Exceptional Circumstances

We may consider issuing a prorated refund if the platform experiences an unexpected outage exceeding 72 continuous hours in a billing year, rendering the service unusable.

4. How to Request a Refund

To request a refund within the eligible period, please email refund@therealowner.in with your Order ID and Google Business Profile name. Refunds are typically processed within 7–10 business days back to the original payment method.